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Business of law: case studies
Examples of the most innovative work and legal services for clients in the Asia-Pacific region
Precinct committee races could reshape Kootenai County politics
When Lisa Whitehead was appointed to an open seat on the Kootenai County Republican Central Committee about six years ago, she didn’t know much about the role of a precinct committeeman. But as a staunch conservative, she believed she could help the local arm of the GOP.
New 400 Horses casino: "More than entertainment"
400 Horses, the brand-new casino venture by S&K Gaming LLC, opened last Tuesday, May 5, calling attention to the day of awareness for Missing and Murdered Indigenous People.
Becky Nelson
BSI Engineering welcomes Becky Nelson as Business Development Director, supporting growth and client engagement in the Chicago market.
Mountain Brook delays vote on home business restrictions
The Mountain Brook City Council delayed a vote on a proposed ordinance that would restrict home-based businesses from seeing clients, with exceptions only for music lessons and tutoring limited to two clients at a time.
JPMorgan’s Markets Business Is Booming After Record Quarter
JPMorgan Chase & Co. has seen balances within its prime-brokerage business soar to a record as clients look to seize on volatility in recent weeks.
Solopreneurs use AI to enhance marketing and customer outreach
AI enhances marketing for solopreneurs in jewelry and web design by acting as a creative partner and optimizing client follow-ups.
Business News: The Importance Of Being Cartier
Cartier's top executives discuss weighing the responsibility of the brand's rich heritage with the evolving tastes and needs of modern clients.
ASMSA students qualify for Regeneron International Science and Engineering Fair
Several students from the Arkansas School for Mathematics, Sciences, and the Arts earned honors at the Arkansas State Science and Engineering Fair, with 10 students qualifying for this year's Regeneron International Science and Engineering Fair, according to a news release.
Wachtell co-chair William Savitt on career, representing big clients
William Savitt drove a cab before clerking for Ruth Bader Ginsburg and taking on Elon Musk in court. Here's his advice for young lawyers.
ENTERTAINMENT: Jazz concert aids foundation; ‘Gatsby’ opens ballet season
Ballet Arkansas will open its 2026-27 season with the world premiere of “The Great Gatsby,” Oct. 23-25 at a venue to be announced. Set on a jazz score, it’s a full realization of a ballet the company first staged in 2021, with “immersive theatrical elements,” according to a news release.
Central MN SBDC receives $5,000 grant from Midwest Business Finance Corporation
The Central Minnesota Small Business Development Center (SBDC), hosted by the Herberger Business School at St. Cloud State University, has been awarded a $5,000 grant from Midwest Business Finance Corporation (MBFC). In 2025 alone, the Central MN SBDC served 392 clients, including 228 who were brand new to the SBDC — all receiving free, high-quality business consulting and technical assistance. From [...]
Rapid City home health nurse awarded for care, compassion
Home health nurse Sally Kangas travels many miles each day to care for her clients in the Rapid City area of South Dakota.
Corker calls for business leaders to rally around new vision for Chattanooga economy
In comments to manufacturing leaders this week, former Chattanooga mayor and Republican U.S. senator Bob Corker highlighted his behind-the-scenes work to shape the city's economy and pointed to a technology-driven future he believes area executives should rally behind.
Business Briefs: May 8, 2026
Amy Watts joins Greenfield Savings Bank’s wealth management team GREENFIELD — Greenfield Savings Bank has announced that Amy Watts has joined its wealth management team as a vice president and financial advisor, bringing a relationship‑centered, accessible approach to financial planning. Watts, who is now available to meet with clients, is a certified financial planner practitioner, financial […]
Milwaukee doula program goes to contract model to improve availability
Doulas were previously on staff at the health department, where typical work hours conflicted with times they were needed by pregnant clients, according to the program manager.
ENTERTAINMENT: FUNFEST set for River Market; bike rodeo ready on Baseline Road
FUN501FEST 2026, "a celebration of our community and the people who sustain it" marking 501 Day, which happened on May 1, features live entertainment, a Creators' Village marketplace of local vendors, interactive art installations, food trucks and "engaging activities designed for the entire family," 4-8 p.m. Friday and 11 a.m.-6 p.m. Saturday at 350 E. Second St. in Little Rock's River Market Entertainment District.
Lumentum CEO on business: Very much levered to the hyperscalers
Michael Hurlston, Lumentum CEO, joins 'The Exchange' to discuss the company's quarterly earnings results, clients the company has and much more.
33-year-old makes $192,000 a month negotiating car deals for strangers—how he built a fully remote business
With car prices soaring, Tomi built a business negotiating car deals for clients. He now has 15 remote employees and brings in $2.6 million a year. He shares exactly how to turn a practical skill into a million-dollar business or side hustle.
SBDC client Mia Scott's Mt. Moriah Farms named Alabama's Rural-Owned Small Business of the Year by the SBA
A Wiregrass business with roots in family, agriculture and entrepreneurship has receiving statewide recognition.
Ex-Microsoft marketer used free AI to launch her first solo venture
Kristin Ginn founded trnsfrmAItn, an AI consulting firm, using free AI tools for business testing, strategy, and client acquisition.
BBVA Channels €36 Billion into Sustainable Business in the First Quarter of 2026 (up 33 Percent YoY)
This activity allows the bank’s clients to gain access to financing and solutions for the energy transition, efficient resource use and social challenges.
How BMO uses AI to get more of business clients' business
The Canadian bank is using machine learning to analyze customers' payments and provide recommendations to salespeople.
Who's Who in Finance: Hollywood to Main Street - Los Angeles Business Journal
Downtown-based City National Bank, known for its specialized banking services to high-net-worth clients and the entertainment industry, knows it can’t
Meredith Eicher’s clients come for strategy. They stay for the truth.
Executive coach Meredith Eicher draws on a remarkable journey of reinvention to help business leaders grow through honesty, accountability and empathy. From accounting practice to CEO peer coaching, her work centers on human transformation and second chances.
Japan’s health tied to exercise tradition
TOKYO -- This is how Japan wakes up. It's called Radio Taiso -- Exercise Radio in English -- a simple yet dynamic way to start the day.
Business People
CEI Engineering Associates Inc. announced the expansion of its Local Development Department with the appointment of David Carroll as department manager.
ONBOOKS | OPINION: Forensic science, uncertainty, and ‘classical mistakes’
New biography of Alan R. Moritz traces how forensic science learned to define what it can — and cannot — know.
ENTERTAINMENT: Artosphere Festival celebrates art, nature of the region; other Walton Arts Center events set for May
Fayetteville’s Walton Arts Center’s Artosphere: Arkansas’ Arts + Nature Festival continues through May 19, featuring a mix of free and low-cost events, performances and workshops throughout Northwest Arkansas celebrating art, music and nature while spotlighting artists and performers from around the region.
Perspective: What’s driving political violence, and what will quell it
The violence at the White House Correspondents' Association dinner last Saturday underscores how dangerous this political moment is in the United States.
Times Opinion: Corporations spend big in Florida politics
Before Florida's legislative session began in January, corporations, political committees and lobbyists showered the accounts of some of the state's most influential lawmakers with a fresh $14 million in a single day.
Alight’s new CEO makes more leadership moves
The moves come as new CEO Rohit Verma builds out a leadership team and refines the company’s focus on innovation, operational excellence and getting better benefits outcomes for clients.
Do you talk politics with clients?
From the economy to international relations, Washington’s overactive news cycle provides plenty of opportunity for discussion. But do designers want to enga...
Aurora Mental Health to lay off 111 employees, citing Medicaid funding cuts
Phillips-Henry said the organization is 'committed to ensuring that no client experiences a gap in care as a result of these closures'
WELTMAN: Three Cheers for Small Business! - Small Business & Entrepreneurship Council
By Barbara Weltman – National Small Business Week, which runs from May 3 to 9, 2026, is a time to reflect on the importance of small businesses to their owners and families, their staff, their customers and clients, their communities, and the nation. Of all the institutions in the U.S., small businesses rank number one […]
Regions Bank Names Veteran Banker Amy Barrentine as Head of Regions Business Capital
Barrentine brings over 30 years of industry experience to lead teams delivering asset-based lending solutions to clients. Regions Bank on Thursday announced Amy Barrentine has been elevated to serve as head of Regions Business Capital , a specialty finance team within the bank’s Corporate Banking Group . Regions Bank announced veteran banker Amy Barrentine has been elevated to serve as head of Regions Business Capital, a specialty finance team within the bank’s Corporate Banking Group. An important competitive differentiator for Regions Bank, Regions Business Capital develops tailored services for companies at all stages of their life cycles. From managing periods of rapid growth, to navigating performance volatility, strategically leveraging acquisitions, to managing shareholder distributions, and more, Barrentine’s team specializes in helping clients build responsible growth and achieve clear goals. Examples of solutions provided by the team include: Asset-Based Lending :
ENTERTAINMENT: Ballet Arkansas creates ‘Origins’ in North Little Rock; Helena hosts Jazz on the River
Ballet Arkansas has moved its season-closing contemporary production, “Origins,” to the new North Little Rock Event Center, 7 p.m. Friday and 3 p.m. Sunday.
Paxton accuses Houston-area business of running birth tourism scheme
Texas Attorney General Ken Paxton is accusing a Houston-area business of running a “birth-tourism” operation, coaching clients through visa scrutiny and falsely advertising medical and nursing services.
UBS Sees Recovery Signs in US Wealth Business as Inflows Return
UBS Group AG’s wealth-management business in the Americas showed tentative signs of revival after a period of client fund outflows and departures by key staff.
Manifest OS: AI-Powered Legal Services for Every Business
Manifest automates much of the manual work that lawyers take on, freeing them up to focus on delivering legal counsel and guidance to clients.
Visit Fort Wayne Continues Wins in Adaptive Sports Categories
Visit Fort Wayne is excited to announced that we were honored with the Emerging Sports Destination Award for Accessibility at the 2026 Compete Sports For All Petey Awards in Las Vegas.
For Catholic therapists, accompanying clients in pain guides mental health care
For Mental Health Awareness Month in May, NCR spoke with Catholic clinicians who emphasized accompaniment, careful discernment around spiritual language, and a commitment to seeing clients as whole persons.
Is Outlook Down? Microsoft Reports Sign-on Issues With Email Client
You might have trouble logging into your email Monday morning.
WELF sets up DFSA-regulated wealth advisory business
WELF has introduced a regulated wealth advisory business in the UAE, aimed at professional and institutional clients involved in cross-border wealth and capital movements.
BBVA channeled €30 billion into sustainable business for social activities in 2025 (+52% year-on-year)
BBVA channeled €30 billion into sustainable business for social activities in 2025, 52% more than in 2024, accelerating its growth rate. Activity was distributed across financing for entrepreneurs and microbusinesses, financing for the construction of social infrastructure, products for financial inclusion, social bond placements, loans linked to social indicators, and financing for clients whose activities generate a social impact.
Georgia public health board goes seventh straight month without meeting
For the seventh month in a row, the board of the Georgia Department of Public Health will not hold a meeting this month.
Black-owned Tennessee business sues workforce board over limiting federal funds
A Black-owned West Tennessee forklift training business has sued the nonprofit in charge of funneling federal workforce training grant funds to students.
ENTERTAINMENT: Youth jazz ensemble to bring concert to WAC
The Northwest Arkansas Jazz Society’s All-Star Youth Ensemble makes its 10th-season debut with guest “star” jazz saxophonist Adam Larson, 6:30 p.m. Wednesday at Fayetteville’s Walton Arts Center.
ENTERTAINMENT: Youth jazz ensemble to bring concert to WAC
The Northwest Arkansas Jazz Society’s All-Star Youth Ensemble makes its 10th-season debut with guest “star” jazz saxophonist Adam Larson, 6:30 p.m. Wednesday at Fayetteville’s Walton Arts Center.
Letter to the editors: Business incubator is a key career launchpad
My first job out of college was at the INCubator housed in the Hamilton County Business Development Center. That desk gave me something invaluable: a front row seat to possibility.
Notice of Partial Cancellation: Behavioral Health Services Act-Funded Program Services RFP
Notice is hereby given that a portion of the above-referenced Request for Proposals (RFP) is being cancelled, in accordance with County’s reservation of rights under Part 5, Section I.C of the RFP. Specifically: the scope of services under the RFP is being reduced, to eliminate Category 1.4 – Family and Client Education & Support Program as found in Attachment G (BHSA-Funded Program Descriptions and Allocations) of the RFP.
Arkansas eliminates tennis programs, leaving Razorbacks with 17 sports
The Razorbacks last cut a sport in 1993, but for entirely different reasons than the finances behind this move.
SAP Shares Climb on Cloud Business Resilience
A strong first quarter has reassured investors it can weather potential disruption from AI and geopolitical tensions that could affect client spending.
Regions Bank + Dash Solutions Collaborate on New Treasury Management Solution to Modernize Client Payment Operations
Regions ReimbursePro delivers fast, flexible and convenient options to help clients initiate real-time money movement. Regions Bank on Thursday announced the launch of Regions ReimbursePro , the bank’s latest Treasury Management innovation designed to help business clients modernize their payment processes and expedite real-time money movement. Regions ReimbursePro is a new, forward-thinking Treasury Management solution designed to help business clients accelerate refunds, modernize their payment processes and fuel growth. Regions ReimbursePro is powered by Dash Solutions , a leading payments enablement company also headquartered in Birmingham. The solution provides Regions’ Treasury Management clients access to a modern, secure digital platform that helps transform refund operations away from older, manual, time-consuming processes that include paper documents and physical checks. Key upgrades include: Once a reimbursement is initiated through this new solution, recipients can choose
CBL Scholars Program Opens Pathways to Business Law Careers - UC Law San Francisco (Formerly UC Hastings)
First-year law students and 2026 CBL Scholars Deniz Masjedi, Alvaro Flores, and Tavia Pappaly gain mentorship connections with leading industry professionals as they prepare for careers in business law. Created by the UC Center for Business Law San Francisco (CBL), the CBL Scholars Program aims to develop the next generation of business law leaders, supported by contributions from individuals and corporate sponsors. The highly competitive program provides funding along with academic and professional mentorship to students from disadvantaged backgrounds. Scholars gain exposure to the Bay Area’s technology and venture capital ecosystems and access to UC Law SF’s broad network of senior legal professionals. Now in its sixth year, the CBL Scholars Program provides a scholarship and academic and professional mentorship to students entering the business law community from disadvantaged educational, economic, social, or physical backgrounds. The program is generously sponsored by the law firms Gunderson Dettmer and Goodwin Procter. Meet this year’s CBL Scholars: Deniz Masjedi, Alvaro Flores, and Tavia Pappaly. All three have secured summer associate positions at prestigious law firms. Deniz Masjedi: A Passion for Helping Founders Grow Companies Deniz Masjedi, who was born in Iran and moved to Southern California as a teenager, traces her interest in law to her family’s immigration journey and her desire to advocate for herself and her family. She earned a bachelor’s degree at UC Berkeley, where she studied political science and sociology. At UC Law SF, she serves as a 1L representative for the Iranian Law Students Association and is active in the Business Law Society and Technology & Law Society. Next fall, she will serve as director of mentorship for the Technology & Law Society and director of professional development for the Business Law Society. She will join Sidley Austin this year as a 1L/2L summer associate. Q: What draws you to business law? A: Prior to law school, I worked in Cooley LLP’s Private Companies practice group as a corporate paralegal for three years, supporting over 100 venture-backed startups and venture capital funds. I found purpose in helping founders transform their vision into successful companies. It was incredibly rewarding being part of their journeys—from company formation and initial financing to major transactions such as M&A deals. What excites me most about this field is the potential for a small, innovative company to become the next Google or Zoom, shaping how people communicate and access information. I hope to continue supporting entrepreneurs and investors as a corporate attorney. Q: What does it mean to you to have been awarded this scholarship? A: As the first person in my family to attend law school in the United States, receiving this scholarship is a tremendous honor. My parents and I left everything behind so that I could enjoy the freedom to practice my religion without persecution and pursue a career in law as a woman. This award is an acknowledgment of my dedication to business law and motivates me to continue pursuing excellence in this field. It also recognizes years of hard work—learning a new language, navigating the college and law school application process, and ultimately building a career in the legal profession. Q: How will this scholarship help support your future goals? A: This scholarship will provide access to mentorship from leaders in the field, enabling me to develop the skills necessary to offer practical advice and effective representation to future clients. It also eases the financial burden of law school, letting me focus on my coursework and deepen my commitment to corporate law. As an immigrant, breaking into the legal profession has not always been easy, and the time that mentors have invested in me has been instrumental to my progress. This scholarship will allow me to continue building those relationships while positioning me to one day mentor others pursuing similar paths. Alvaro Flores: Inspired by Entrepreneurs The son of Mexican immigrants raised in San Antonio, Texas, Alvaro Flores says he has long been interested in how policy, markets, and culture shape society. He studied international relations and global economy at the University of Southern California, with minors in business finance and legal studies. His experiences span local political organizing, venture capital and startup work, and teaching entrepreneurship. At UC Law SF, he is involved in the Business Law Society, Technology & Law Society, and the Latinx Law Student Association. He will join Perkins Coie as a 1L/2L summer associate with the firm’s Emerging Companies & Venture Capital practice. Q: What draws you to business law? A: I’m drawn to stories of entrepreneurs whose simple ideas become companies that shape the economy and society. Spending time in venture capital and working directly with founders has shown me that many important decisions in the scaling process are ultimately legal ones, particularly how companies are structured and how capital is raised. Business law sits at the intersection of innovation and equity. It offers a way to stay close to the pace of technological change while also helping expand who gets to participate in it. There is something special about being part of that process here in the Bay Area, where the American Dream feels like it is reimagined in real time. Q: What does it mean to you to have been awarded this scholarship? A: I am truly grateful for the support and belief this scholarship represents. I see it not just as recognition, but also as alignment. The CBL Scholars Program’s focus on developing individuals who engage deeply with the business and technology ecosystem reflects the path I have been intentionally building. More than anything, it feels like an investment in that journey. I have been thoughtful about each next step–whether teaching, working in venture capital, or building multidisciplinary experiences–and this scholarship reinforces that those efforts come together in a meaningful way. Q: How will this scholarship help support your future goals? A: It allows me to focus more on developing as a business lawyer, without the distraction of financial constraints. Beyond that, the mentorship and access to the Bay Area network are just as valuable. I’m especially interested in working with early-stage companies and investors, so the opportunity to learn directly from people operating at a high level in that space is huge. Tavia Pappaly: Working in the Wine Industry Sparked Interest in Business and Law Tavia Pappaly spent five years in the wine industry before deciding to pursue law school with a goal of becoming a corporate transactions attorney. Pappaly says she wants to use her legal skills to help business grow and thrive. A first-generation law student from Fairfield, California, she is a member of the Legal Education Opportunity Program (LEOP) and will serve as vice president of social planning for the UC Law SF Sports Law Society in her 2L year. She plans to work as a summer associate at Gibson Dunn in San Francisco after her 2L year. Q: What draws you to business law? A: Business law brings together many of my interests and personal experiences. As the daughter of immigrants who grew up around a family-owned small business, I saw firsthand both the opportunities and challenges of building something from the ground up. That perspective, combined with my experience in the wine industry, solidified my interest in helping businesses of all sizes tackle evolving legal challenges. I’m excited to grow within the corporate law space and develop the skills and experience to support businesses at every stage. I’m deeply motivated to give back to immigrant communities and small business owners, whose experiences often intersect. By building a strong foundation in corporate law, I hope to support those working to create generational stability and to contribute in a meaningful way to the communities that have shaped me. Q: What does it mean to you to have been awarded this scholarship? A: Receiving this scholarship is incredibly meaningful to me. I take great pride in my background as a first-generation student and a woman of color, so being recognized for my potential in a field that has historically underrepresented those communities is both affirming and empowering. This program will help connect me to the resources and committed mentors that will help me succeed. Beyond that, it is no secret that law school is a significant financial commitment. This scholarship helps ease both the financial burden and the stress that comes with it, allowing me to focus more on my education and long-term goals. I am incredibly grateful! Q: How will this scholarship help support your future goals? A: This scholarship has already connected me with an incredible network of faculty, business law professionals, and like-minded students. The community fostered by the Center for Business Law is deeply supportive, and I’m excited to grow alongside my cohort. I truly believe this network will play an important role in helping me thrive in law school and position me for success in business law. As I have seen firsthand how impactful both financial scholarship and mentorship are, I hope to give back in this same way later in my career.
He always cracked up his clients, and now he's a local comedy club star
Hugh Howser has gotten so good at telling jokes on stage that he made Nashville Lifestyles' 2026 'Inspiring People' list
Charlotte basket artist's work on display at Gaston museum
‘Woven with Purpose’ highlights Shakeeka Watts Brooks
Davidson Community Players stage contemporary plays
'The Lifespan of a Fact,' and 'Actually' at Armour Street Theatre
LIVE SCORE UPDATES & ANALYSIS: Arkansas baseball vs. Georgia Game 3
Follow along as the Razorbacks play the Bulldogs in the rubber game.
ENTERTAINMENT: ‘Chocolate’ in Argenta; ‘Mamma Mia!’ at WAC
Following a six-month revival run on Broadway, the 25th anniversary tour of “Mamma Mia!” is onstage this week for eight performances at Fayetteville’s Walton Arts Center.
Former Arkansas basketball guard D.J. Wagner commits to Maryland
Wagner, who announced he was entering the portal on April 6, averaged 7.4 points and 2.4 assists per game in his junior season.
San Antonio business celebrates 5,000 free haircuts
Game Changers Barber Academy celebrates 5,000 free haircuts to clients at Haven for Hope.
Mozilla Announces "Thunderbolt" As An Open-Source, Enterprise AI Client
Mozilla today announced 'Thunderbolt' as an open-source AI client built for control and independence
Spectrum Science hires MSL’s chief client officer to lead comms offering
Lisa Talbot started in the role last month.
ENTERTAINMENT: Concerts celebrate freedom; watercolors on display
The River City Men’s Chorus offers a concert it’s titling “FREEDOM!,” which a news release describes as “a choral celebration of the ways we dream of, achieve and exercise our many freedoms,” 3 p.m. Sunday and 7 p.m. Monday and April 23 at St. James United Methodist Church.
Board: Two Iowa mental health professionals had sex with former clients
Two state-licensed mental health professionals are facing disciplinary actions tied to allegations of having sex with former clients.
LIVE SCORE UPDATES & ANALYSIS: Arkansas baseball vs. UAPB
Follow along as the Razorbacks play the Golden Lions at Dickey-Stephens Park in North Little Rock.
Grasp Hires Chevalier as New Chief Executive
Grasp Technologies has appointed Maria Chevalier as CEO, succeeding Chris Wilson. Chevalier, a former corporate travel buyer, has extensive experience in travel management and previously served on Grasp's board. Her goals include focusing on innovation and client-centric strategies.
Health aide ordered to pay back client's money instead spent thousands on trip, renovations
Fatumata Jaiteh took the stand for the first time in the case
Mid-America Science Museum opening interactive dinosaur exhibit April 25
Dinosaurs will return to Mid-America Science Museum starting April 25 with the exhibit "Expedition: Dinosaur."
Times Opinion: Let’s expel toxic right-wing politics from the Hamilton County Board of Education
Within national politics, we are living in a world dominated by a toxic political environment. While that is severely toned down at the local level, it does seep through into one realm: our schools.
Business People
Ann Bordelon is joining the planned STEM university backed by members of the Walton family as vice president of finance and administration.
Reconnecting with friends is more important than politics
The original text on the group thread read "Good morning fellas." The originator aspired to gather a number of us who were, and remain, good friends from high school for a ski trip. We'd be based out of his cabin on an alpine lake in Colorado.
Arkansas legislators seek input from health care professionals to help inform policy
FAYETTEVILLE -- Health care workers are the foot soldiers in the battle to improve care in Arkansas, and legislators need their input to make sure state policies and programs are having the most impact, according to state Rep. Aaron Pilkington.
ON THE JOB: “What is the Best Business Advice You’ve Ever Received?
Interviews by Deborah Jeanne Sergeant Sound advice can contribute to your success. We recently asked area business leaders, what was their best advice they’d ever received. Here’s what they said: “The best advice I ever received was from my then –boss, Gerry Church, Fulton plant manager at Miller Brewing Co. He told me that whenever I wanted to discuss a business problem or issue with him, I should also be prepared to offer possible solutions. It’s the difference between being proactive or reactive. It’s also the difference between being a leader or follower. That has served me well in any business relationship I have had since then.” — Stephen Chirello, Owner, Steve Chirello Advertising, Fulton “Someone will always do it for less; they will also take the most effort to service or satisfy and leave you for the next lower price.” — John M. Henry, Owner, Speedway Press, Mitchell Printing, Phoenix Press, Oswego “I’m going to answer this question by turning it around and giving my own advice that is, ‘Always treat every customer as if they were your only customer!’ We are celebrating our 50th anniversary in business this year. We started our business on March 25, 1976. My advice works.”” — Nick Chervinsky, President, Brewerton Pharmacy, Brewerton “’You need to toot your own horn, my grandfather, Howard D. Dice, told me.” — Beth Ann Dice, Women’s active aging and cancer recovery coach, Mission Movement Wellness Studio & Breast Cancer Recovery Studio, Fulton “In the micro enterprise class, they taught, ‘Get a good lawyer, accountant and bank.’ That was over 30 years ago and I still have those three today. I chose good people I could grow with.” — Tony Pauldine, Owner, Anthony M. Pauldine General Contractors Inc., Oswego “From my grandfather; ‘Listen to everyone! You never know where you will get the solution you need.’” — Kevin Dean, Executive director, Oswego County Opportunities, Fulton “‘Preparation is the mother of success.’ My dad always drilled that into my head growing up, and it has helped me avoid a lot of snags in both my personal and professional life. Thanks, Dad!” — Bekkah Frisch, Owner and president, iHeart Holdings, Inc., Fulton “If you don’t take a risk and try, you will never know.” — Justin Taber, Owner, Torbitt’s Service Center, Oswego “Be ready to take a loss.” — Cody Seymour, Manager, Damiano’s Eatery, Mexico “I’ve received so much good business advice over the years. When people are giving you advice, always be curious rather than judgmental. Follow your gut. Doing the right thing is never the wrong thing.” — Dana Decker, Principal owner/broker, Berkshire Hathaway Home Services, Oswego ’Do it and figure it out later.’ It hasn’t failed me yet. Too many people take time to think about doing this and this and this and then the opportunity is over with. If it’s somewhat reasonable — if it’s not something outrageous — do it and figure it out later.” — Jeremy Allen, Licensed real estate salesperson, Acropolis Realty Group, Syracuse “’Try to meet the needs of the customer. Treat them like you’d like to be treated.’ It’s like the Golden Rule says.” — Douglas Dickson, Physician and associate at CNY Foot Surgery and Podiatry Care, East Syracuse “The best piece of business advice I’ve ever received applies to life in general: always be honest. Never overstate your capabilities and always be willing to ask questions. The more specific you can be in any given topic will always lead to a better outcome.” — Tom Fernandez, President, Woodbine Hospitality, Syracuse “As a business owner, the advice would be ‘Don’t overextend yourself. Especially in agriculture, expect issues to come up.’ If something is going right, it’s not true agriculture. This last season, we scaled very hard to field another crew. We got more drones, crew and generators based on projections. This last season hit the ag community hard with a very wet spring. We did 15,000 to 20,000 acres for fungicide and the same for cover crop seeding in 2024. We scaled to 25,000 to 30,000 for 2025. We ended up doing 2,000 for fungicide and 3,000 for cover crop seeding. That’s why that advice was good.” — Rick Jordan, Operations manager, CNY Drove Services, Clinton “’Keep your head down, mind your own business and do the best for your clients that you can do.’ It has a lot to do with my success in working for Galloway Century 21.” — Ed Fayette, New York state licensed real estate agent, Century 21 Galloway, Oswego “’Expand in all ways, always.’ It just keeps you going and keeps you growing.” — Stephen Baier, Licensed real estate person, The Real Estate Agency & Bouck Commercial, Auburn “The best advice is, ‘Your biggest asset you won’t see on the books because it comes from your employees.’” — David Flickinger, Owner, Edible Arrangements, Syracuse “Don’t take things personally when you’re working with the public.” — Leeann Desimone, Manager, Annie’s Hallmark Shop, Auburn “‘Follow up.’ The customer knows that you care about what you are doing and that their opinion counts. Sometimes they might be on the fence about whether they want to use your company. If they’re asking your opinion on things, they feel you are concerned about what you’re doing. They like to be kept in the loop if they’re spending money with you.” — Dorothy Casper, Saslesperson, SweetWoods Memorials, Phoenix “The best business advice I received is ‘Never be the smartest person in the room. Surround yourself with people who are smarter than you.’ That’s how you learn.” — Debbie Bilello, Owner, Virtual Office Solutions, Central Square “’You need to grow your business but you can’t grow too big too fast.’ That’s what we’ve done at Pinnacle Maintenance. We’ve tried to grow but not too fast. Along those same lines, there’s another good piece of advice, ‘Don’t take on more than you can handle because it only leads to a bad name for your business and a bad experience for your customers.’ It goes along the same lines as growing your business slowly and carefully.” — David Wines, Owner, Pinnacle Maintenance, Central Square “Always be on time and do what you say you are going to do.’ I’ve done very well following that advice. Most of my work is referral and I don’t really do any advertising so I have a pretty good customer base. It’s mostly word-of-mouth from satisfied customers.” — Robert J. Fleming, Owner, Bob Fleming Windows & Doors, Brewerton “’Concentrate on your finances, always pay your taxes, and form a team you can depend on. Try to help the community you’re in as much as you can.’ We do all of these all the time here. We give and give and give to the community and the community gives back to us always.” — Susan Bonnet, Co-owner, Bonnet Sales and Service, Central Square “Keep smiling. It brings a positive attitude to the workplace.” — Karin Lindsley, Vice president, DTS Truck Service, Syracuse “‘Customer service above all.’ Following this advice has served us very well.’ — Guy Fox, Owner, Fox’s Discount Parts, West Monroe “The best thing to do is to make sure you’re taking in more money than you’re spending. I wish I could say I’m a good businessman but I have been in business since 1981. I’m not a bean counter but work well with my hands and its’s served me well all these years and I am still in business.” — Matt McGill, Owner, Matt McGill Collision, Brewerton
Seniors: Carol Watson, 72
Owner of Carol Watson Greenhouse and Landscaping in LaFayette enjoys her growing business — still puts in six-, seven-day weeks By Mary Beth Roach Carol Watson, the owner of Carol Watson Greenhouse and Landscaping, has been in gardens since she could walk. Literally. She said she learned to walk in her grandfather’s garden, which was next door to her current home and business in LaFayette. Today, at 72, she is running the business that her mother, Claire, opened in 1981 as Watson Greenhouse. Watson worked part-time for her mom until 1990, when she joined her full time. While she may not have had any formal horticultural experience, she said she learned so much about growing and raising plants from her mom, who had an abundance of energy and talent. Now, after 35 years in the business full time, Watson has no plans to retire, although she joked that she’d like a couple of days off a week. On her seven-acre site, complete with four greenhouses, Watson said her favorite parts of the job are working with and educating her customers; helping some of her young customers build terrariums; conducting occasional class field trips; and supporting local art by decorating the shop with an eclectic mix of pottery from at least four area craftspeople. A one-time employee of the former Dey Bros. department store in Syracuse, Watson said she loves merchandising and enjoys displaying unique pieces of art on shelves and even suspending from ceilings. “We’re creative. We also had top quality plants. We got a reputation of quality plants and unusual products,” she said. It’s tending to her customers and her plants, showcasing the unusual products, and hosting special events to benefit the community that keep her motivated to work six to seven days a week. “I just love it. I love taking care of the plants. I’m one of the few people that really enjoys watering,” she said. And while she has cultivated a solid customer base over the years, she remains savvy in her marketing efforts to draw in new customers. For example, she does a gardening segment on CNY Central television; her active Facebook page has thousands of followers; and she hosts a number of unique events and classes that not only introduce her shop to potential new clients, but some benefit nonprofits as well. About 13 years ago, when the local symphony orchestra was struggling, she said she wanted to help. So, partnering with the group, she began offering concerts, called Soirees, featuring the Syracuse Orchestra’s string quartet. Following up on a suggestion from a customer whose brother is a deejay in retirement, specializing in sock hops, she hosted the greenhouse’s first sock hop. Plants got moved back toward the walls to make room for dancing; a caterer was brought in, offering diner-like food; guests came in period outfits; and proceeds went to the Food Bank of CNY. She is excited about doing it again in October. Via her website, she promotes the greenhouse as an “oasis in the snow,” offering visitors the opportunity to pick up some decorating and gift ideas while taking in the floral and citrus scents. And she also caters to her four-legged friends. Over this past winter, she said, she came up with a “brilliant idea,” although at the time she didn’t appreciate just how brilliant it would become. Feeling it too cold outside to take her dog for a walk, she opted to bring it into the greenhouse. And before long, she was inviting people to bring their dogs into the big greenhouse as well. She looks forward to extending that invitation again this upcoming winter season. For Watson and her customers, the greenhouse is always in season.
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“AI polls” are fake polls
A few weeks after Donald Trump’s second presidential win, I took the train up from London (where I was living at the time) to Oxford to attend a conference on polls and forecasts of the 2024 election. Most of the attendees were pollsters or academics, but I also watched presentations from Aaru and Electric Twin, two companies that do what is interchangeably called synthetic sampling, silicon sampling, or synthetic audiences. Stripped of startup jargon, that means they use large language models (LLMs) to simulate responses to public opinion polls by having AI agents take on the role of survey respondents. I had already heard of Aaru thanks to some articles with eye-catching headlines like “No people, no problem: AI chatbots predict elections better than humans” in the months leading up to Election Day. The founders were making some big, some might even say far-fetched claims, such as: “within two years, we will simulate the entire globe — from the way crops are grown in Ukraine to how that impacts production of oil in Iraq, trade through the strait of Malacca, and elections for the mayor of Baltimore.” When Semafor asked Aaru’s cofounders — Cameron Fink and Ned Koh — about my boss, they said “we respect all those who came before us.” Nate (as he so often does) shared his thoughts on Twitter: Fink and Koh were relatively good-natured about this back-and-forth when we spoke at Oxford. They even offered to mail me one of the t-shirts featuring Nate’s quote they apparently had made. I never took them up on the offer, which I now somewhat regret. These synthetic sampling companies fell off my radar for a while, but they do still exist. In fact, Aaru recently received a $1 billion valuation. Is what they’re doing anywhere close to the most important frontier in AI development? Not by a longshot, especially when Anthropic just developed a model so adept at exploiting software vulnerabilities that it’s only being released to 40 companies. Still, silicon sampling is increasingly finding its way into public polling. Axios reported in March that “a majority of people trust their own doctors and nurses” based on findings from Aaru — without mentioning that the “people” in that sentence were actually LLMs. Around the same time, the Public Sentiment Institute “boosted” their online sample of 373 real survey respondents with 114 AI agents.1 (Spoiler alert: even the co-founder of Electric Twin doesn’t think that’s a particularly defensible approach.) Polling companies like Qualtrics and Ipsos are also developing synthetic data panels. So, what should we make of these … “polls”? Let’s get one thing out of the way: whatever they are, they’re not polls in the way that term is usually defined. Subscribe You can’t replace polls with AI On one hand, using LLMs to essentially make up fake survey respondents sort of sounds like the dumbest idea ever, one that will at best imperfectly replicate real polls while introducing all sorts of biases. On the other hand, with LLMs improving at a remarkable, perhaps even alarming rate, maybe that means I’m a dinosaur at the ripe old age of 24 because I still want to rely on polls that talk to actual people. I’m not going to argue that synthetic samples are completely useless. In fact, as I’ll return to later, there is evidence that some techniques can replicate topline survey results quickly and cheaply. But the marketing from certain companies can be slightly optimistic. “No traditional poll will exist by the time the next general election occurs,” said Fink in 2024. We’re just 206 days away from the midterms, and based on the fact that I still have to collect a bunch of polls every day, I’d say he should have run that prediction by a sample of AI agents before the interview.2 To see why synthetic samples can’t replace polls, here’s a quick primer on how they work. The simplest version of these models involves taking a LLM (like ChatGPT or Claude), giving it a demographic profile (e.g., a white, college-educated woman who lives in Utah and makes $70k a year), and then asking it to respond to a survey question. You repeat that process a few thousand times using different demographic profiles and end up with a sample of synthetic survey responses. The actual models used by private companies are more sophisticated than this, usually because they incorporate more hypothesized demographic characteristics for each agent and provide them with extra information. Aaru, for example, feeds agents a diet of news and information they’d be likely to consume, while Electric Twin incorporates their customers’ proprietary data about the audience they’re trying to replicate. The way Ben Warner, the co-founder of Electric Twin, explained it to me was “we have a large amount of data on […] for instance, 5,000 people. Can we make an accurate prediction of how they would respond to another question?” Still, it should be obvious why synthetic samples can’t replace polls. Polling is fundamentally a data collection process. We might use surveys to make predictions by feeding them into election forecasts, but the main purpose of a poll isn’t prediction, it’s gathering new data about what people think and how they feel. Silicon sampling, on the other hand, produces no new data. It’s simply a model: you input LLM training data, demographic prompts, and a bunch of other information, and it spits out a prediction for what a poll would say. We love models here, but models aren’t polls. That difference is an important philosophical sticking point for most pollsters I talk to. “I think politics should stay away from [synthetic sampling], because we’re trying to […] represent the voice of the people,” said Natalie Jackson, a vice president at GQR Insights. Democratic pollster John Hagner told me: “I think I’m just incredibly skeptical of this idea. I don’t think it’s research. At that point, you’re asking the machine to tell you what you already believe.” Hagner has seen some presentations of early synthetic sampling experiments, but so far, “if it’s being used in a campaign, people are keeping it incredibly quiet.”3 But Eli, I hear you saying, aren’t polls themselves increasingly governed by modeling decisions? Indeed they are: pollsters’ choices on which sampling method to use, how to define their likely voter models, and how to weight their samples can and do lead to dramatic differences in the results they publish. Aaru even referenced these limitations in the methodology statement included with that maternal mortality “poll” — although I’m using the term “methodology statement” loosely here, because it doesn’t really explain how the model works at all. We can ignore the (frankly preposterous) implication that synthetic sampling isn’t subject to a separate set of biases. The important point is that there’s still a meaningful difference between using weighting and other statistical techniques on actual polling data and using a model to predict what a poll would say. The latter is far closer to election forecasts or techniques like MRP — potentially useful models, but not a replacement for polls.4 To be fair, other synthetic sampling companies are perfectly happy with the distinction between polls and models. Warner compared polling and synthetic sampling to different tools in a toolbox. “The mistake I think we make is we think that these new tools should either work in exactly the same way or somehow replace these old tools,” he said. “Rather than thinking of it as, okay, so we’ve always had the hammer, we’ve always had the screwdriver, now we’ve got a saw. But don’t use a saw to try [to] do the job of a hammer.” A quick comment from Nate Eli didn’t ask me for a comment — rather rude of him, don’t you think? But since I’m editing this story, I figured I’d add a few quick thoughts rather than putting words in his mouth. Beyond the frequently misleading marketing, what bothers me about the AI “poll” hype is that as AI tools make statistical inference cheaper and/or better (note that these are not synonyms) that actually increases the comparative value of collecting original data. You might be able to train a model to make a reasonable estimate of what some hard-to-reach poll respondent would say — say, a young Black man who voted for Trump. (Such a person checks a number of boxes for a voter who is usually hard to reach in surveys.) Indeed, this is closely related to what models like the Silver Bulletin forecast already do. They essentially smooth out the kinks in noisy survey data by making inferences based on past voting patterns or national polls or surveys of other states. But you don’t actually know what these voters think unless you’re reaching them directly. If there’s a shift in opinion among this subgroup, you’re not going to detect it. So if I were running a campaign, I’d invest more in going the extra mile to find a representative sample of those voters. And then I’d hire some smart quants — or Claude? — to figure out the implications for campaign strategy based on proprietary data that my competitors didn’t have access to. -Nate Silver Are these models any good? If synthetic surveys are just a new type of model, the next obvious question is whether the models are at least accurate. The answer very much depends on who you ask. On one end of the spectrum, you have the maximalist argument that synthetic sampling is more accurate than actual polls. “It’s an incredibly challenging problem to go to someone and say ‘hey, we’re going to be more accurate at predicting human behavior than you, even when you talk to your customers directly’,” Koh recently told CNBC. In his view, synthetic sampling isn’t a saw to polling’s hammer, it’s “magic.” There’s certainly evidence that synthetic samples can replicate certain survey toplines. But if Aaru does have any examples of their approach outperforming the polls, they’re keeping those to themselves.5 Aaru’s 2024 election model, for example, had Kamala Harris leading in Michigan, Nevada, Pennsylvania, and Wisconsin on November 4th. And although they’ve since taken down their forecast page, they gave Harris a 50.5 percent chance of winning the race on November 2nd.6 After the election, Fink told Semafor he was happy enough with those results because they were “within margin of error,” a term that is completely meaningless when applied to a “sample” of AI agents. And of course, Aaru says their models have improved since 2024, so supposedly now they’d be more accurate than the polls? Still, their stronger argument is on cost: “We are significantly faster and cheaper than traditional polling, and still more accurate,” said Fink. The first two claims are undeniably true, but the third brings us to the opposite end of the spectrum. Both Jackson and Hagner are skeptical that these models are reliable for anything beyond replicating common survey toplines. “I just […] don’t think the machines are what we want when we’re looking for nuanced views. My example on this is people in Arizona and Nevada in 2024 who voted for Trump and voted for expanding abortion in their states on ballot initiatives,” said Jackson. Hagner identified another issue. Maybe the synthetic respondents, like sycophantic LLMs, are inhuman in one important way: they’re too nice. “The reports that have come through at the meetings that I’ve been at are that the early experiments on this, they cannot get respondents to be as racist or sexist or, frankly, as negative as human respondents,” he said. Academic research mostly agrees on this point. While there are some papers that show promising results when using LLMs to replicate polling data, most show that LLMs suffer from various quirks like producing too few “don’t know” responses and can seriously overpredict the favorability of politicians like Donald Trump and Kamala Harris. They also seem to struggle with too little variation between demographic subgroups, so the difference in predicted opinion between Democrats and Republicans, for example, is too small. When I asked Warner about these studies, his response to these papers was that just because academics can’t get synthetic sampling to work doesn’t mean that the technique doesn’t work in general. “Actually, the argument is, okay, yours does not [work]. That does not mean […] for this complex set of machinery, which uses a lot of investment, a lot of time, a lot of money, you can’t get it to work.” Cards on the table, I’m somewhat sympathetic to this argument because academics aren’t exactly great at making election forecasts. Usually, the people with skin in the game are the most accurate. Warner’s argument is that the approach Electric Twin takes — which includes, for example, making multiple predictions for each synthetic respondent using different models and prompts and subsequently averaging those to get a final prediction in a sort of ensemble forecast — produces better results than the simpler academic models. Warner shared a comparison between his method and the method from a recent academic paper with me, and Electric Twin was indeed able to get more accurate replication. But even still, he acknowledged that synthetic sampling “is not a crystal ball.” “If you asked me, do I think using other data sources will be more accurate than asking somebody who they will vote for, I would probably say no. But if you asked me ‘would your system be useful for our turnout modeling today?’ I would say yes.” For better or worse, it looks like the method is already getting more popular in the market research world. Most of the clients Aaru touts these days are businesses like EY and McDonald’s. And AI will probably begin to pop up in other parts of the political polling process. Pollsters are already using it to code open-ended survey responses, and some firms, like YouGov, are testing using LLMs to ask survey respondents questions. More worryingly, one danger to actual polls is that AI agents can be used to infiltrate online surveys. Most online polls use various checks to prevent that from happening, but there’s conflicting evidence on how effective those filters are and how prevalent AI agents currently are in online panels. If those agents ever become impossible to detect, it might spell the end of online polling, but the solution isn’t to replace all of your respondents with ChatGPT. Silver Bulletin is a reader-supported publication. To receive new posts and support our work, consider becoming a subscriber. Subscribe 1 That particular poll obviously doesn’t meet Silver Bulletin standards for aggregation. But we exclude all Public Sentiment Institute polls from our averages because we classify them as an amateur polling firm. 2 You could argue that Fink meant the next presidential election, but (a) I’m also confident we’ll still have real polls in 2028 and (b) in that case he should have asked an LLM to define “general election.” 3 Quick caveat: that’s reporting from a Democratic pollster. It’s possible that Republicans are more willing to use AI in political campaigns. 4 Indeed, Silver Bulletin does not include “polls” produced by MRP in our forecasts or averages, and we think it’s extremely misleading when their practitioners describe them in a way that suggests original data had been collected among a large number of states or Congressional districts. 5 A recent report from Aaru and EY did show two examples of a synthetic estimate being closer than a survey to a real-world benchmark — but I’d take those findings with a grain of salt because the report reads more like an ad and didn’t involve any sort of prediction being made ahead of time. 6 For comparison, our odds for Harris on the same day were 48.2 percent.
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