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Kuakini Breast Health Institute expands access to cancer screening and treatment
The Kuakini Breast Health Institute is now open in time breast cancer awareness month, offering specialized cancer treatment, including screening, surgery and monitoring.
Can AI solve our mental health access problem?
Last week I asked you what worries you most about AI in health. It was close, but your top answer was “AI giving bad health advice.” Last week’s poll results: You’re in good company. This concern was top of mind at a conference I joined at Stanford last week, where researchers, clinicians, and people who build AI systems spent a day debating trust and safety in health AI. Stepping back, I’m also hearing your emerging concerns about AI’s impact on our well-being generally. I see this as a matter of public health, and we’ll take it in pieces as we learn together. Today we’ll focus on AI chatbots used for therapy for mental health. Early this month, Governor Newsom vetoed Senate Bill 903, California’s most ambitious attempt to regulate AI use for mental health. It’s at the center of active debate, and raises the questions patients, family members, citizens, and voters will face as AI moves deeper into health care. Let’s work through it. What is “AI-based therapy”? It’s really two things: purpose-built mental health apps designed to deliver structured support, and general chatbots like ChatGPT, Claude, and Gemini that people increasingly use for emotional support—even if they weren’t built for it. Spoiler alert: I don’t know whether the shift toward AI therapy is good or bad. The evidence isn’t there yet. But I do know it’s already happening, and I have some ideas about how we can roll it out with safety in mind. The therapy dilemma, in a nutshell Mental health challenges are common, and strain health and well-being across populations. Therapy (interactive dialogue with a trained, empathetic practitioner) helps many people heal. The demand for licensed therapists far exceeds the supply in California, and AI-based therapy can narrow that gap. AI-based therapy remains novel, unproven, and not well tested. Right off the bat, we can see we’re dealing with trade-offs here. Since the main driver of demand for therapy from a robot is lack of access to therapy from a human, we’ll start there. It’s too hard to find and afford a human therapist California is short roughly 55,000 licensed, non-prescribing therapists and counselors, about 40% of what we need. Psychiatrists, who rely on talk therapy as a complement to prescribed medications, are even more scarce. Eight counties have none, and density ranges from 1.7 per 100,000 residents in San Benito County, to 68.1 in Marin County. My wife is a psychiatrist in Marin, and even here access is tight. If it’s hard in the best-supplied county, imagine rural Sierra County, or the San Joaquin Valley. In 2024, more than half of Californians who tried to make a mental health appointment struggled to find a provider who took their insurance, compared with 14% for physical health care. When Senate staff posed as “secret shopper” patients and called 120 mental health providers in Medicare Advantage networks, they landed an appointment less than once for every five tries. Insurers pay behavioral health clinicians about 22% less than medical and surgical clinicians for comparable office visits. On top of that, billing denials and prior authorizations hit hardest at the solo and small practices common in mental health. Psychiatrists opt out of Medicare at the highest rate of any specialty. In many places, a cash practice for therapy fills quickly with patients paying $250 or more an hour, with no insurance paperwork at all. Families who can pay cash find providers more easily. Those who rely on insurance, including Medi-Cal enrollees, older adults, rural residents, and non-English speakers, compete for what’s left. So we can’t pretend the human system works, and we can’t blame people for turning to AI for support when they’re in distress. AI is filling the gap It’s estimated that roughly a quarter of AI users use it for mental health support. If you have internet, it’s available 24/7, it’s cheap, and it speaks your language. Uninsured adults are about twice as likely as insured adults to do it (30% vs. 14%). It feels anonymous in ways that may enable people to ask things they’re unsure or embarrassed about. The largely hidden, personal use makes it hard to study whether it’s actually helping people with their mental health issues, but researchers are trying. Does AI therapy work? A 2026 analysis of nearly 40 randomized trials found chatbots showed a real but small reduction in depression symptoms. But most of these trials were compared to an alternative of no therapy, not a human therapist. So the benefit of AI therapy is probably real, but modest, and mostly untested against the alternative of human contact. We need more studies. Serious concerns OpenAI’s own estimate is that more than a million ChatGPT users each week show signs of suicidal planning or intent. These are high stakes encounters, and AI doesn’t always get it right. That’s partly because a chatbot can sound like a therapist, but it has no license, no duty of care, and it’s not clear who to hold accountable when it gets things wrong. AI is also designed to help users in whatever task they’re seeking to accomplish. People may feel like they’re getting therapy, but they’re mainly getting a convincing conversation. It’s easy for an AI companion to wander into gray areas, like playing along with “creative writing” that may be about the user’s own suicidal intent. Courts are driving safety conversations A wave of lawsuits have been filed on behalf of families claiming that chatbots pushed people they loved toward self-harm, including teens who died by suicide. The first settlements came this year. OpenAI is headquartered in San Francisco, and dozens of cases alleging that ChatGPT drove users to suicide or self-harm are now before a San Francisco judge. Character.ai has filed for bankruptcy after several states brought lawsuits accusing the chatbot of pushing dangerous content to kids. But the technology seems to be improving. Last month, an independent evaluation found that newer AI models “almost never endorse suicide.” That’s progress, but our societal appetite for even one preventable death is very low. So how do we move forward? Finding a middle ground Earlier this month the governor vetoed Senate Bill 903, a bill designed to place guardrails on the use of AI for therapy. The bill would have prohibited any AI-based platform from being advertised as psychotherapy, and would have required a licensed professional to review and approve each encounter where AI was used to support therapeutic decisions. Newsom called it overly broad, since even routine screening questions would have needed clinician sign-off. Knowing we’re already short on mental health providers, requiring human review of AI encounters may not relieve our access problems. Still, the answer isn’t no oversight. Here’s one feasible short term solution. Rather than reviewing each encounter, a licensed clinician can design the guardrails: what counts as a crisis, what triggers an immediate handoff to a human, and what gets sampled for audit each month. The AI runs inside that structure. Conversations get checked, failures get reported, and a real clinician owns the framework. Medicine already has models to learn from. The FDA process for rolling out newly approved medications is an example. After a product reaches patients, we keep watching for adverse events. Patient-facing AI needs the same “digital pharmacovigilance”: systematic tracking of harms, near misses, and the types of groups that get hurt and why. It’s also critical that users know that they can reach a human if they’re in crisis. Most chatbots now include messages like these: Bottom line The rush to use unproven AI tools for mental health support is mostly a workaround, a sign of a health system people can’t get into. We need better access to proven care from licensed clinicians. That takes reimbursement that makes accepting insurance viable, and a bigger workforce. But, built and tested well, AI could be part of the answer. It could be the 2 a.m. check-in when no one else is awake, or a way for patients to practice skills their therapist taught them. It could be the first step to get someone the right level of care, and take paperwork off clinicians’ plates so they spend more time with patients. None of this is simple. The SB 903 veto doesn’t end the debate, and the legislature will be back. In the meantime, those of us using these tools need to stay informed, ask hard questions, and hold the companies building them accountable. I’ll try to do my part, and we’ll keep learning together. Love,Matt P.S. If you or someone you know is struggling with mental health challenges, emotional distress, substance use problems, or just needs to talk, call or text 988- you’ll reach a real person— or chat at 988lifeline.org 24/7. Dr. Matt Willis is the author of Your Local Epidemiologist in California. A California native, he’s served as a primary care physician, CDC epidemiologist, and public health officer for Marin County, where he guided the pandemic response. He lives in Marin with his family and their dogs, Teddy and Ramona. Thank you Cynthia He, MD, PhD, and Parnika Saxena, MD, for their guidance in preparing this article. Cynthia works in an outpatient mental health clinic, treating patients who have Medi-Cal or, sometimes, no insurance. Parnika works in an inpatient psychiatric unit, treating patients with public or private insurance or self-pay ability. All opinions are their own and do not represent their employers.
Davids Urges Federal Action as Kansas Small Businesses Squeezed Out of Tariff Refunds While Large Corporations Cash In
Today, Representative Sharice Davids demanded immediate action to ensure Kansas small businesses receive the tariff refunds they are owed. Following this year’s Supreme Court ruling overturning the president’s reckless tariffs, the federal government began processing billions of dollars in refunds.
Josh Van Kirk
Josh Van Kirk, experienced in capital markets and securities work, has joined Harris Beach Murtha as senior counsel. He’s practiced corporate and
Seoul National University of Science and Technology Researchers Show How Smartphones Can Help Detect Lung Problems in Children
/PRNewswire/ -- Respiratory disease in children is a major global concern. Although stethoscopes help clinicians detect abnormal lung sounds, access to...
Parkville business owner worries Highway 9 redesign could hurt downtown businesses
A planned redesign of Highway 9 and downtown Parkville has some business owners worried construction could hurt their livelihoods.
The Netflix series Drive to Survive inspired Star Wars: Galactic Racer
Fuse Games head Matt Webster says the studio wanted to capture the off-track intrigue and excitement of the Formula 1 show.
OhioHealth Secures 2026 Chapman Sustainability Leadership Award
OhioHealth receives the 2026 Chapman Sustainability Leadership Award for measurable progress in energy efficiency and environmental stewardship.
Health experts push for more cancer screenings amid Pope Leo's lung cancer prognosis
Dealroom.co | The algorithm of love: Match Group's CEO on the new science of dating
Key takeaways from the In Good Company podcast hosted by Nicolai…
APEX FTE EXPO 2026: Global Pulse Entertainment Previews New Acquisitions for Airline IFE
Global Pulse Entertainment will preview new acquisitions and its growing inflight entertainment slate at APEX FTE EXPO.
OKC Public Safety Partnership to fund mental health coordinator using human services grant
Oklahoma City is using a $293,250 human services grant from the Inasmuch Foundation to fund a mental health project coordinator, aiming to improve the city’s mental health systems.
Samsung's One UI update proves everything Google is doing with Pixel is completely wrong
Google gives my phone bugs while Samsung gives me fixes
Are you addicted to your phone? What scientists say about screen time and social media
Experts unpack the science of screen addiction and how to build a healthier relationship with technology
William Shatner, sci-fi’s favorite captain, says fact tops fiction
Shatner played Captain James T. Kirk on “Star Trek” for nearly 30 years. He’ll be in Madison for a Q&A and screening of “Star Trek II: The Wrath of Khan.”
Mid-America Science Museum’s Toothapalooza to provide free dental screenings, activities Saturday
Toothapalooza, a day dedicated to dental health, returns to Mid-America Science Museum for free dental screenings and hands-on scientific activities from 10 a.m. to 4 p.m. on Saturday.
Dealroom.co | Four entertainment giants take stakes in Japan's Flag
What's the deal? Japanese entertainment marketing firm Flag has…
Worker killed during robbery at east Las Vegas business complex, police say
Las Vegas police investigate a deadly shooting on East Flamingo Road after a business employee was killed during an attempted robbery by three suspects.
Worker killed during robbery at east Las Vegas business complex, police say
Las Vegas police investigate a deadly shooting on East Flamingo Road after a business employee was killed during an attempted robbery by three suspects.
Worker killed during robbery at east Las Vegas business complex, police say
Las Vegas police investigate a deadly shooting on East Flamingo Road after a business employee was killed during an attempted robbery by three suspects.
Worker killed during robbery at east Las Vegas business complex, police say
Las Vegas police investigate a deadly shooting on East Flamingo Road after a business employee was killed during an attempted robbery by three suspects.
Worker killed during robbery at east Las Vegas business complex, police say
Las Vegas police investigate a deadly shooting on East Flamingo Road after a business employee was killed during an attempted robbery by three suspects.
Hill, Jones agree on tariffs, disagree elsewhere in spirited debate
U.S. Rep. French Hill, R-Little Rock, and his Democratic opponent, Chris Jones, both don’t support President Trump’s tariff policies, but they disagreed about many other issues in a spirited but...
Tidelands Health honors babies lost to miscarriage, stillbirth during remembrance ceremony
Tesla unveils what it says is a flying car
Tesla CEO Elon Musk Thursday unveiled a car that he said will be able to fly, a feature long relegated to science fiction and Saturday morning cartoons.
Here's when Apple will show off its touchscreen MacBooks and the OLED iPad mini
It looks like it's not going to be a traditional keynote. Last week, Bloomberg's Mark Gurman reported that Apple is planning a second October launch...
AI study of 101,000 patients links brown fat to heart and mental health
In a retrospective analysis of PET-CT records from 101,243 patients, researchers found that detectable brown fat was associated with lower prevalence of cardiometabolic and psychiatric conditions, while greater activity, particularly in the axillary region, was linked to more favourable metabolic outcomes. Medication screening identified losartan, which increased brown fat thermogenic activity in laboratory experiments and energy expenditure in mice, although its effects on human brown fat remain unproven.
Recent Suicide Attempts and Prior Mental Health Hospitalization Linked to Further Risk for Attempts in Adolescents
A recent suicide attempt, prior mental health hospitalization, nonsuicidal self-injury, and hopelessness are tied to subsequent suicide attempts among teens who screen positive for suicide risk.
Meet Omar & Roxanne of Into The Blue Rooting
Getting your Trinity Audio player ready... 🏠 On this episode of the Cutler Bay Business Association spotlight, meet Omar and Roxanne of Into The Blue Roofing for a conversation about entrepreneurship, the roofing industry, and building a business that serves the South Florida community. Omar and Roxanne share their experiences in business, the work behind […]
The tech backlash is now in theaters
It feels like studios are finally ready to make critical films about Big Tech’s heavyweights.
City of Oklahoma City, OKCPS receive grant funding for mental health services
Federal grant funding is going to help expand mental health services for children in Oklahoma City."Every student deserves to feel safe, supported, and ready t
Inde Navarrette studied anime to learn screenwriting. She's onto something.
Turns out, watching "Jujutsu Kaisen" really can count as homework.
Report: Cancelled “Assassin’s Creed Destiny” Unveiled in First Screenshots & Gameplay Footage
The Assassin’s Creed series is still on course to return to China for the first time since its modest 2.5D spin-off in 2015, now with the mobile-exclusive title Assassin’s Creed…
Med Center Health mammographer stresses yearly screenings after 40
Mammographer of 23 years breaks down comfort, compression and digital technology.
Golf driving range proposed for Route 7 in Ridgefield
A vacant lot on Route 7 in Ridgefield could become an outdoor golf driving range under a proposal before the town’s Commission.
SPINE ‘Customization Announce’ trailer, screenshots
Nekki has released a new trailer and screenshots for single-player story-focused action game SPINE introducing the game’s customization features.
NASA Langley shows off new airborne science lab as first mission nears
NASA Langley Research Center shows off new Boeing 777 airborne science lab as first mission nears in 2027
Touchscreen MacBook Pro Could Launch on November 6
Apple is planning to introduce new OLED touchscreen MacBook Pro models on October 27 or October 28, and the machines could launch on Friday, November 6, Bloomberg's Mark Gurman said during his latest podcast. Apple retail stores apparently have a "big floor reset" scheduled for the evening of Thursday, November 5, and into Friday, November 6, which Gurman says could be in preparation for the new Macs.
Alexa Tablet 12 Pro review: Amazon's premium tablet gets almost everything right
This tablet is a great value, even if Android apps still aren't great on a big screen.
Al Pacino to get lifetime achievement award from the Screen Actors Guild
He’ll pick up the prize on Feb. 28 at the 33rd annual Actor Awards at the Shrine Auditorium in Los Angeles
Get free health screenings, wellness info at these Indianapolis events
Indianapolis residents can access free health screenings and flu shots at several upcoming community wellness events.
McWane’s quirky critters show Birmingham how curiosity keeps science alive
If you’ve ever thought the animal kingdom is all about speed, strength and sharp teeth, a new exhibit at Birmingham’s McWANE Science Center is here to (slowly)
Man, You’d Better Not to Break Your iPhone Duo Screen
At this point, the product is basically a walking (er, folding) advertisement for AppleCare.
LAIKA and Fathom Entertainment Announce Nationwide WILDWOOD Fan First Premium Screenings
Following its acclaimed world premiere at the BFI London Film Festival, LAIKA and Fathom Entertainment have announced nationwide fan first premium-format screenings of Wildwood, director Travis Knight’s ambitious new stop-motion fantasy adventure. The film will be presented in more than 100 participating theatrical locations on Monday, October 19, offering audiences an exclusive early opportunity to […]
Turning to AI for Health Answers May Signal Anxiety or Depression in Young Adults
A national survey of nearly 100,000 college students revealed that young adults using generative AI for health questions have roughly 50% greater odds of screening positive for anxiety and depression. While conversational bots offer quick, cost-free answers, repeated symptom searches often fuel rumination loops, underscoring the need for digital health literacy and accessible medical care.
Biketoberfest brings safety patrols, business boost to Daytona Beach
With thousands of people coming in for the event, deputies will patrol for unsafe driving, and businesses will see a key offseason revenue boost.
Best Entertainment Stocks To Follow Now
Verizon Communications, Walt Disney, Spotify Technology, Autodesk, and Take-Two Interactive Software are the five Entertainment stocks to watch today, according to MarketBeat's stock screener tool. Entertainment stocks are shares of publicly traded companies involved in producing, distributing, or
E Ink upgraded the screen found in most color e-readers
Future e-readers could be getting a better color screen.
Security among top concerns as Texas counties prepare for Election Day
Officials are preparing to keep elections safe and fair.
'Whalefall' takes audiences inside 'the yuckiest escape room ever'
With “Whalefall,” director Brian Duffield thinks he might have the most beautiful stomach on screen in movie history. Though that might depend upon the beholder.
Al Pacino to get lifetime achievement award from the Screen Actors Guild
Al Pacino has been named the next recipient of the SAG-AFTRA Life Achievement Award. The 86-year-old actor is known for films like “Dog Day Afternoon” and “The Godfather” trilogy. He is the...
Our View: Vote for Charleston County school leaders who will do business in public
or the last four years — especially in 2023 and 2024 — the Charleston County School District Board of Trustees has been a pure mess.
Here Is Why Bargain Hunters Would Love Fast-paced Mover AMC Entertainment (AMC)
If you are looking for stocks that have gained strong momentum recently but are still trading at reasonable prices, AMC Entertainment (AMC) could be a great choice. It is one of the several stocks that passed through our 'Fast-Paced Momentum at a Bargain' screen.
Touchscreen MacBook Pro and more launching at Apple event on Oct 28
We’ve long been awaiting the launch of the first OLED MacBook Pro, and a new report says that the official...
Your guide to 2027 Medicare health plans in Broward and Palm Beach counties
Compare 2027 Medicare health plans available in Broward and Palm Beach counties. Search our South Florida guide to find the best costs and coverage.
Apple Now Inviting Media to October 28 'Launch Experience'
Apple has begun inviting selected members of the media to a product launch experience in Los Angeles on Wednesday, October 28, according to Bloomberg's Mark Gurman. In a post on X, Gurman described the gathering as an "all-day product launch experience" for touchscreen MacBooks, a new iPad mini, and Macs equipped with M6 chips.
'Cambrian Explosion': Freshfields Partners Discuss Spinning Out AI Business, Market Reacts
Market figures react to the news, reported by the FT, that the firm is considering carving out Freshfields Lab, its AI unit.
Leading life science organizations collaborate for second London Bio-Innovation Week
One Nucleus, The Society for Laboratory Automation and Screening (SLAS), and ELRIG today announced that they will be collaborating during the second London Bio-Innovation Week, to facilitate multi-event and community networking and partnering opportunities for life science companies, academic researchers, bio-entrepreneurs, investors and advisers.
Art Hounds: St. Paul Art Crawl, dreamlike ceramics and a mental health doc
The Art Hounds recommend the St. Paul Art Crawl, a retrospective of Jim Grittner’s ceramics in Duluth and a documentary screening in Fergus Falls about Minnesota’s mental health institutions.
Cops and Barbers returns with free haircuts and health screenings
A fresh haircut and a quick check-in on your health are both on the menu Thursday, October 15, in Greenville.Greenville police say the Cops and Barbers event is
First Friday on pause after deadly Arts District shooting; businesses support safety review
Organizers say the future of the longtime event is being reevaluated following a fatal shooting, while business owners call for stronger security measures before its return.
AI Controls IPhone Via ESP32
Do you want to get an AI agent to do something to an iPhone? You could try and jailbreak the device and do some heavy software hacking, or… you could grab a microcontroller off the shelf and …
Florida science standards debate heads to Orange County listening session
Florida Education Commissioner Henry Mack defended a proposed rewrite of public school science standards, saying it still includes evolution and climate science. An October 27 listening session in Orange County will give Apopka families and educators an opportunity to discuss the changes before a planned December vote.
Xbox Reportedly Surveys Users On Return to Full Exclusivity for its Games
Xbox has reportedly surveyed players on how they would feel about a return to console exclusivity for all of its games, with the exception of Call of Duty.
The iPhone Duo's screen repair costs make Samsung foldables look like a bargain
Apple has revealed its iPhone Duo repair prices, with inner display damage costing $999 and other repairs potentially reaching $1,499.
‘I don’t know if this is going to turn out well.’
With a split-screen view of a turbulent tech revolution, Michael Brenner makes a case for the value of human guidance
Brooklyn Bar Association highlights detailed business practices, supportive firm culture as keys to firm success
The Brooklyn Bar Association hosted a virtual CLE program on Oct. 14 centered on how law firms can improve their business practices through LEAP, a legal
D.C. is spending billions on sports venues. Experts say the financial return isn't guaranteed
D.C. has already invested billions into building a new football stadium and renovating Capital One Arena. As the District considers new projects, George Mason University Professor Terry Clower explains why sports stadiums aren't always a sure bet.
Santa Barbara Museum Puts Focus on Earth Science Education
SANTA BARBARA, Calif. — The Santa Barbara Museum of Natural History is putting a spotlight on science education as part of Earth Science Week. The
New renderings offer glimpse of Salt Lake's future sports, entertainment district
Smith Entertainment Group and Salt Lake leaders provided a new look at the upcoming sports, entertainment and culture district set to reimagine the space betwee
Choctaw Nation Doctor Appointed to Health Tribal Advisory Committee
Overview: The Chief of Staff of Choctaw Nations Health Service has been appointed to a federal tribal health advisory committee. Dr. Amanda Chisum-Price has been appointed to the U.S. Department of Health and Human Services Office of Minority Health Center for Indigenous Innovation and Health Tribal Advisory Committee as an At-Large Delegate. She currently serves […]
Samsung Galaxy phones can't tell if they're connected to Bluetooth or not
Samsung Galaxy phones are experiencing a problem that is causing the volume slider to show the incorrect icons.
Repairing the iPhone Duo’s folding screen costs as much as a new iPhone
You might want to get AppleCare Plus.
iPhone Duo Compromises: Everything You Have to Give Up
Apple's $1,999 iPhone Duo asks buyers to pay more for a folding screen while accepting almost 40 compromises compared with the iPhone 18 Pro and iPhone 18 Pro Max, spanning camera capabilities, everyday usability, and ownership costs. At equivalent storage capacities, the iPhone Duo costs $800 more than the iPhone 18 Pro and $700 more than the Pro Max.
Entertainment Stocks To Add to Your Watchlist
Verizon Communications, Spotify Technology, Walt Disney, Skydance, Take-Two Interactive Software, GameStop, and SEA are the seven Entertainment stocks to watch today, according to MarketBeat's stock screener tool. Entertainment stocks are shares of publicly traded companies involved in producing, d
DeWolf Foundation gives $3.5 million to support UI business students
The DeWolf Family Foundation of Cedar Rapids is giving $3.5 million to support University of Iowa business students’ well-being and career preparation.The gift
What Medicaid changes mean for Minnesotans
Coming up at 9 a.m. on Wednesday, MPR News host Angela Davis and her guests talk about what federal changes to Medicaid mean for patients, providers and the health care system.
The Ocarina of Time remake feels remarkably modern
New tech and gameplay improvements make it easier to get into Nintendo’s defining title.
HOMETOWN HEALTH: Doctor explains lung nodules and who should get screened, after Pope Leo XIV’s cancer diagnosis
about 1.6 million patients in the U.S. are diagnosed with pulmonary nodules every year.
ON THE JOB: ‘Where Do You See Your Career or Business in 3 to 5 Years?’
“For the next three to five years, I am looking to grow Oswego County Opportunities’ support for the county’s economic development to fight poverty and take advantage of the major investments that are coming to the area.” — Kevin Dean, Executive director, Oswego County Opportunities, Fulton “I love what I’m doing. I’m trying to do this as long as they let me. It’s so exciting to walk the floors at the various factories, talk with community leaders and be part of the solutions to their business problems. As we do this work with manufacturers and community members, we are helping the next generation have these great jobs in skilled manufacturing. I’d like to have the same job title for years to come. I’ve watched the last five years with awe and it makes me proud and excited to be from Upstate New York. I want to keep being part of the conversation that, yes, we can do it in Upstate New York.” — Randy Wolken, President and CEO, Manufacturing Association of Central New York (MACNY) “I oversee the Rochester and Syracuse offices. We’re seeing continual growth as there are more and more job seekers and companies that are looking to fill positions as the economy grows. I’d like to have another Upstate New York office in our region to help promote people under me. I want to see that happen. With an increase in the job market, that is what the end goal is here for sure. We currently have offices in Rochester, Buffalo, Syracuse and Albany, among more than 300 worldwide.” — Briana Calabrese, Marketing director and vice president of finance & accounting and administrative & customer support, Robert Half Recruiters & Employment Agency, Syracuse “Hopefully, we’ll continue to grow by word of mouth. I just took over a couple of years ago. I was an employee for 27 years. Business is great and we’re up on sales from where we were last year and I’m hoping that continues to happen. I get an overwhelming response from people who say they want to support local businesses. It’s my objective when people walk out the door that they want to come back. In a small town like this, it’s crucial. I see myself in five years doing exactly what I’m doing now: sticking with it and trying to grow Fulton Screen Printing.” — Tim Stone, Owner, Fulton Screen Printing, Fulton “I am 85 years old and teach four fitness classes a week and swim four times a week. I hope to live to be 90 — if I can do that, I won’t complain. The older I get, the less afraid I am of dying. What I don’t want to do is get some sickness where I’m lingering and I’m in pain and it just goes on and on. I expect to be exercising as much as I can and I hope I will know when I need to back off to accommodate different problems I may have when I’m older. For a short time, I got up at 6 a.m. to jog for a half hour every morning. But I had to avoid dogs, so I quit jogging. I hope to be able to swim for life. When I swim for half an hour, whatever problems I have wash away. I will still be working in exercise in five years. I also write research articles. It challenges my mind. You have to challenge your mind and body and have some kind of goals and reasons to go on living. My wife died three and a half years ago, so I try to go out and do things, even though she’s no longer here.” — Fred Wilson. Certified personal trainer at Fitness After 50 and leader of senior fitness classes, Syracuse “I expect to continue working as a local financial adviser professional for the next several years. I really enjoy working with my clients and consider it a privilege to come to work every day, helping my clients reach their financial goals.” — Randy L. Zeigler, Certified financial planner practitioner, chartered financial consultant and private wealth adviser, Ameriprise Financial Services, LLC, Oswego “I see myself doing something with young people. I want to open an after-school program as a safe space for high schoolers where they can get tutored, behavioral health, get something to eat. I want to do something with policy. I have thought of doing something with neurodivergent kids where kids can run some kind of business. I want to do anything with community like therapy and psychotherapy. I want to still be able to offer those services to people. At 55, I’m not sure how much I will do. I will see what happens after graduation from Keuka College.” — Della Joyce Smith, Master’s student, Syracuse “I think the core of the gym is in personal training. I don’t see that changing. People will still need a gym and personal training will stay. There may be some loss to AI as there is in just about every industry, but there’s always been the ability to go online and get a workout. I don’t think AI will cut into business any more than the internet has. I think the class structure is shifting. Large group classes might be fading away for a while. I see more people going to specialized classes like Pilates. I wouldn’t be surprised if maybe the traditional classes like boot camps started to fade away. It’s important to adapt. Maybe someday I’ll need to get some new kinds of classes. Everything tends to go in cycles.” — Ryan Vollmer, Certified personal trainer and owner Edge Strength and Conditioning, Syracuse “I have been growing my firm at 24% a year. In five years, we may be purchasing or building a new office building to accommodate the new growth. Right now, our focus is on growth and adding team members, mostly financial advisers and administrative staff.” — Terri Krueger, Chartered financial consultant and senior financial adviser with Orla Wealth Management in Syracuse “Over the next three to five years, I see TDO continuing to experience steady, sustainable growth as new industries establish and expand their presence across Central New York. These investments will create new opportunities throughout the regional manufacturing supply chain, and TDO will continue evolving our capabilities to help both existing manufacturers and emerging industries grow, compete, and succeed.” — Jim D’Agostino, CEO and executive director Central New York TDO (Train, Develop, Optimize), Liverpool
Are Bank Lobbies Still Relevant?
Local banking leaders say technology is changing the way customers use their banks — and their lobbies By Deborah Jeanne Post [caption id=attachment_11109 align=alignright width=300] Steve Gorczynski is M&T Bank Central New York regional president.[/caption] When was the last time you entered the lobby of your bank? If it’s been a while, you’re part of a trend of eschewing the lobby in favor of ATMs, drive-thrus, online banking and remote deposit. A 2025 study performed by the American Bankers Association revealed that only 9% of consumers use bank branches as their preferred way to do banking and 76% prefer mobile banking. The trend away from the lobby reflects consumer behavior in other areas of doing business, including online shopping instead of perusing the mall, ordering fast food at a kiosk, not at the counter and selecting curbside pick-up rather than walking into the restaurant. Consumers want convenience and going in the lobby adds another layer to the task. It also places consumers face to face with one or more representatives of the business, something less favorable to people feeling burned out from interpersonal interactions. Nixing or at least minimizing the size of the lobby isn’t necessarily negative for banks. Fewer people passing through their doors reduces overhead for building maintenance, staffing and furnishing. Greater reliance on virtual banking can mean closing brick and mortar locations and hiring fewer staffers to cover roles like teller and lending officer. “Our focus is on meeting customers where they are and giving them flexibility in how they bank,” said Steve Gorczynski, M&T Bank Central New York regional president. “While many everyday transactions can be supported digitally and through ATMs, branches remain important for more complex financial needs, offering face-to-face guidance and a more personal banking experience.” Talking with a commercial lender or working on a home mortgage are two examples where meeting face-to-face is more desirable for many people. They can receive immediate feedback to questions and can possibly reach their goals more quickly. But there’s little need to have a large seating area, long counters and numerous tellers for routine banking that’s quicker to handle virtually. Online banking can also help people on the go more readily complete banking tasks such as depositing checks, transferring funds among accounts and checking balances. [caption id=attachment_11135 align=alignright width=300] Tina M. Stephens is the vice president branch administration for Fulton Savings Bank.[/caption] “The traditional bank lobby is certainly being evaluated by most institutions today, as the typical large, open and cavernous spaces do not necessarily meet the needs of today’s customers,” said Tina M. Stephens, vice president branch administration for Fulton Savings Bank. “Traditional lobbies often bisect traditional teller stations and customer service areas, which adds confusion, especially for the demographic who routinely use online banking and only access the lobby for customer service needs.” Despite the rollback in physical locations across the industry, Fulton Savings Bank began modernizing its six branch offices in Oswego and Onondaga counties about three years ago and have finished four offices so far in Baldwinsville, Fulton, Constantia, and Phoenix. “We made the decision to build a new branch across the street from our current office in Brewerton which will be completed by the end of 2026, and we will begin the retrofit of our Central Square office in early 2027,” Stephens said. “Our efforts specifically address where we think customers will be in the next three to five years and have greater flexibility to make changes out into the future.” The bank may be onto something, as numerous reports state that screen-weary Gen Z young adults crave more in-person interactions than virtual ones. If the pendulum continues to swing in that direction, it’s hard to see all physical bank areas disappear, even if they change somewhat. Fulton Savings Bank has also consolidated its teller and customer service representative areas to larger “universal banker” areas, where the bank representative can address all customer retail needs. A one-stop-shop experience appeals to busy banking customers who want to perform a few different banking tasks in one visit. Stephens also said that Fulton Savings Bank made additional technology and security enhancements and created flex spaces to accommodate bank meetings throughout the two-county branch footprint. At Solvay Bank, Elizabeth Lavier, vice president marketing and communications manager, lauded digital and online services as convenient and flexible for managing finances; however, “technology is not meant to replace what matters most: the relationships behind every account that have always been at the heart of community banking,” she said. “Even in today’s digital-first world, people of all ages still value the opportunity to sit down with a trusted banker for personalized guidance. We understand that some of life’s biggest moments call for more than a screen.” Lavier views digital banking as another way for the organization to serve customers rather than a replacement for branches, tellers and lenders, which tend to serve customers better for transactions like buying a first car, purchasing a home, saving for a child’s education, or planning for retirement. “Those conversations, built on understanding, experience and personal guidance, are what community banking is all about,” Lavier said. “At the end of the day, banking is about more than transactions. It’s about helping our customers achieve their goals and being there for them every step of the way. By combining the convenience of digital banking with the care, commitment, and personal service of a local community bank, Solvay Bank offers customers the best of both worlds.” Are Paper Checks Destined to Disappear? With the ubiquity of debit cards, online payments, virtual checks and peer-to-peer payment platforms like Venmo, Zelle and PayPal, will paper checks become passe? “In my view, paper checks are unlikely to disappear in the near future,” said Tina M. Stephens, vice president branch administration for Fulton Savings Bank. “They continue to serve a practical purpose by providing a clear paper trail and tangible proof of payment.” According to the American Banker, a leading trade publication that covers the banking and financial industry, in 2024, checks accounted for 65% of all payment fraud losses. Paper checks should be phased out, according to the publication. “The phrase, ‘The check’s in the mail’ probably sounds strange to younger people because the era of paper checks is rapidly drawing to a close. Put bluntly, checks are an expensive, insecure legacy that is a drag on the U.S. economy. Rather than wait for them to vanish slowly, the pragmatic choice is to strategically accelerate the transition to paperless payments.”
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